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Dealing With Conflict (BTE-B06-CR2)


Description
*** CUSTOM VERSION OF GENERIC COURSE INCLUDING TRAINER VIDEOS (SAM) ***

This course starts with some basics around taking personal responsibility for your outcomes, plus a look at how human communication works – or, mostly, doesn’t work.

This is followed by a deeper look into how we think about other people’s behaviour and its influence on us. Every behaviour has a positive intention, and we very often have no true insight into people’s reasons for their behaviour. Reframing helps unstick unhelpful interpretations of other people.

The negotiation model introduces a way of creatively discovering alternatives that conflicting parties can eventually agree on. Perceptual Positions enhances this process by offering an important mechanism for seeing a conflict situation from multiple perspectives.
Content
  • 1. Whose Fault Is It Anyway?
  • About The Presuppositions Of NLP
  • Respect The Model Of The World
  • About Responsibility And Blame
  • Where Are You At - Cause Or Effect?
  • 2. HOW COME PEOPLE MISUNDERSTAND?
  • Experiment: Can You Keep Track Of The Candy?
  • Introducing The Communication Model
  • Quiz: The NLP Communication Model
  • Meaning Of Communication
  • 3. MINDREADING
  • Unresourceful States
  • Behaviour And Intention
  • What Is Reframing?
  • About Content Reframing
  • Survey: Reframing and Presuppositions of NLP
  • 4. RECOGNISING POINTS OF VIEW
  • About Perceptual Positions
  • Introducing The Three Perceptual Positions
  • Experiencing The Three Perceptual Positions
  • Present Behaviour
  • 5. THERE'S ALWAYS COMMON GROUND
  • About Chunking
  • About The Hierarchy Of Ideas
  • About The Negotiation Model
Completion rules
  • All units must be completed
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