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Human Skills For IT Professionals (BTE-B01)


Description
The course opens with an examination of the idea of unique Models of the World, and looks at some common problems in dealing with other people.

The NLP Communication Model relies on the computing paradigm of input-process-output and is an excellent basis for IT professionals to approach practical human skills. It is followed with some important ideas about internal reality and external reality with some ideas for noticing the impact of each.

Perceptual Positions encourages participants to increase the flexibility of their attitudes towards others, and finally two language patterns offer very practical tools in listening to other people (particularly non-technical clients).
Content
  • Section 1: Introduction
  • About NLP
  • About The Presuppositions Of NLP
  • Respect The Model Of The World
  • About Saying What You Want
  • Where Are You At - Cause Or Effect?
  • Section 2: Communication 48d
  • Experiment: Can You Keep Track Of The Candy?
  • Introducing The Communication Model
  • About The Deletion Mechanism
  • About The Generalising Mechanism
  • About The Distortion Mechanism
  • Quiz: The NLP Communication Model
  • Learning To Listen
  • Listen Well, Avoid Self Delusion
  • About Talking And Listening
  • Section 3: Perceptual Positions 88d
  • About Perceptual Positions
  • Introducing The Three Perceptual Positions
  • Experiencing The Three Perceptual Positions
  • Section 4: Possibility and Necessity 102d
  • About Modal Operators Of Possibility
  • About Modal Operators of Necessity
Completion rules
  • All units must be completed
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